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Bert Base Uncased Finetuned Surveyclassification

Developed by Jorgeutd
A customer service survey text classification model fine-tuned based on bert-base-uncased for analyzing customer feedback
Downloads 171
Release Time : 3/2/2022

Model Overview

This model is a text classification model fine-tuned on survey datasets in the customer service domain based on bert-base-uncased, primarily used for analyzing the sentiment orientation or classification of customer feedback.

Model Features

Customer Service Domain Optimization
Specially fine-tuned for customer service survey data, performing excellently in related fields
High Accuracy
Achieves 90.97% accuracy and F1 score on the evaluation set
BERT Base Architecture
Based on the mature BERT architecture with excellent text comprehension capabilities

Model Capabilities

Customer Feedback Classification
Text Sentiment Analysis
Survey Data Analysis

Use Cases

Customer Service
Customer Service Quality Evaluation
Automatically classify customer evaluations of service quality
90.97% accuracy
Feedback Sentiment Analysis
Analyze sentiment tendencies in customer feedback
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